Artwork - See Artwork Guidelines.
Custom Orders - ALL custom orders require a 50% prepayment BEFORE any work begins. This includes: custom sizes, fabric, colors and all decorated products (silk screen, embroidery, dye sublimation, vinyl heat transfer, Jacquard weaving, etc.). This prepayment allows the raw materials and labor needed to process an order to be allocated with confidence the order is firm. The prepay amount is calculated as 50% of the order total BEFORE freight (assuming no overruns or underruns). Custom orders are nonreturnable. In the event a custom order is cancelled while in process, all expenses incurred by Ameritex Industries become due and payable upon cancellation.
Delivery - Ameritex Industries has an outstanding record of on-time delivery. However, we cannot be responsible for late deliveries by common carrier, unexpected market conditions, or import delays. Ameritex Industries ships by UPS and common carrier truck, we do NOT ship by FedEx.
Drop Shipments - Ameritex Industries ships in your name (our distributor). Each additional "ship to" address after the first will incur a $10 administrative fee.
Orders / Change Orders - All orders must be communicated in writing. Any change to an order in-house must also be communicated in writing. Any changes to your order once submitted will very likely delay your quoted ship date. An order is not considered "received" until ALL critical details of the order are finalized. These critical details include, but are not limited to the following: a completed purchase order, vector art, PMS colors, artwork instructions, required delivery date, "ship to" address(es) and agreed upon sales terms.
Overruns / Underruns - Orders are considered complete with a +/- 5% overrun/underrun (+/- 1 piece for table throw orders under 30 pieces). Ameritex Industries reserves the right to ship up to 10% over on orders that cannot be underrun (2 pieces over for table throw orders under 30 pieces), Jacquard orders and overseas manufacturing. Shortages will not be rerun. If a minimum quantity is needed, this requirement MUST be stated on the purchase order.
Proofing - One digital proof will be provided at NO CHARGE for ALL custom orders. For custom orders over $3,000, one preproduction sample will be provided at NO CHARGE. For custom orders under $3,000, add one $75 setup fee if a preproduction sample is needed. Approval of the digital proof and preproduction sample are the sole responsibility of the distributor and must be made in writing. If time constraints prohibit a preproduction sample from being approved, Ameritex Industries' Preproduction Sample Waiver form must be signed and dated by a representative of the distributor. This proofing policy exists for everyone's protection. Ameritex Industries is not financially responsible for problems with orders on which a preproduction sample was not approved. NOTE: Slight variations may occur between the preproduction sample and the full order.
Quotations - All price quotations are valid for 30 days, but subject to prior sale and production availability. All ship dates are quoted ARO (After Receipt of Order) and after receipt of good artwork. Published prices (not quoted) are subject to change without notice.
Return Policy - An RGA (Return Goods Authorization) MUST be issued by Ameritex Industries BEFORE any return of product will be accepted. Once a RGA has been issued, all standard (noncustom) blanks may be returned with a 20% restock fee provided the products are in their original, saleable condition (product may NOT be laundered, used, damaged, etc.). Freight to and from the factory is not refundable and is the responsibility of the distributor. No returns or adjustments after 10 business days from date of receipt. DECORATED ITEMS AND CUSTOM BLANKS ARE NON-RETURNABLE. NO EXCEPTIONS.
Sales Terms - All 1st orders must be prepaid for both blank and decorated products. Distributors may apply for Net 30 day sales terms upon submission of a 2nd order within 12 months. Four orders per year (any quantity) are required to keep Net 30 day sales terms open. All custom orders (see "Custom Orders" above) require a 50% prepayment regardless of whether or not Net 30 day sales terms have been established. No prepayment is required for standard blank orders with approved Net 30 day sales terms. Acceptable payment methods include:
Sample Policy - Samples with a combined blank EQP (distributor's net End Quantity Price) of $3 or less are available for free if sent by regular mail OR if sent by UPS when charged to the distributor's UPS account. Otherwise, samples are available at EQP. Sample orders incurring a product charge OR freight charge must be billed to the distributor's credit card (Master Card, Visa, American Express). Samples are not available on Net 30 day sales terms unless Net 30 day sales terms have previously been established.
Variances - Variances in size, weight, color and imprint location of +/- 7% are considered to be within acceptable manufacturing tolerances. We do not guarantee exact color matching on reorders.